Chat Support

Are you looking to save your customer support cost while wanting to increase sales and build a better relationship with your customers?

Finovace will help you get a good live chat support team for your business. Outsourcing live chat support to a reliable vendor can help you save costs and focus on your core operations. Finovace provides a variety of cost-effective customer support solutions which will help you boost your business performance. Our solutions are flexible and personalized as per the individual client's needs.

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Over 50% of customers prefer talking on chat to on the phone. Chat is the most convenient way to communicate with customers as they can elaborate on the issue and get a clear answer to all their queries. Chat Support outsourcing is a strategy widely used by businesses to serve their customers outside hours and increase customer retention. It helps your customers get instant solutions and motivates them to continue using your services.

We have started a separate entity, CuilAssist, to help all our customers outsource their chat support and improve customer satisfaction. This way, we can be there to help you with everything you need throughout your business journey.

What more?? Our outsourcing solutions are not only effective but also cost savvy.

Product and Services Queries

Product & Services Queries

$3.5 /Per Hour

  • 24x7 Availability
  • Single Website
  • Custom Trained Agents
  • Pre Sales
  • Product Support L1
  • Customer Retention Chats
  • Canned Response Management
  • Ticket & Escalations
Billing and Refunds

Billing & Refunds

$6.5 /Per Hour

  • 24x7 Availability
  • Single Website
  • Custom Trained Agents
  • Payment & Chargebacks
  • Renewals
  • Cancellation and Refunds
  • Credit and Adjustment
  • Ticket Management
  • Reporting
Accounts and Documentation

Accounts & Documentation

$8 /Per Hour

  • 24x7 Availability
  • Multiple Websites(Upto 2)
  • Custom Trained Agents
  • Onboarding
  • KYC & SLA Management
  • User Management
  • Data Management
  • Ticket Management
  • Reporting
Technical Support

Technical Support

$10 /Per Hour

  • 24x7 Availability
  • Multiple Websites(Upto 3)*
  • Custom Trained Agents
  • T1 & T2 Assistance
  • Saas & PaaS Support
  • Remote Access Tools
  • Skype/Zoom Calls
  • Ticket Management
  • Reporting

Chose Finovace to Manage Your Customers More Efficiently

Finovace has a team of skilled and experienced resources who provide faster response and resolution to your customers. We don’t use any robots for chat support which makes us stand out. Having experience of working in covid 19 our team is efficient to manage even the most peak hours of your business without any hassle. We are here to help you keep your business up for 24/7.

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