Customer Support Officer

Finovace Careers

Finovace Global Services

Designation: Customer Support Officer.

Job Description:
We are looking for passionate individuals for customer support for our US based project. The project revolves around financial software and financial education. It is a complete blended process. The job role is Level 1 support and the process requires the candidate to handle the customer queries over chat and answer the questions about the product and services.

Company Profile – US Based Financial Software and Financial Education Company.

Position - Customer Support Officer (International Chat Support)
Should have Laptop/Desktop & WIFI/ Internet

Graduates/ Under Graduates – Immediate Joining Required Male/ Female No Bar

For Males – Day or Night Shift

For Females – Morning Shift

Job Type – Full time

Remuneration – 12k to 20k

Experience - FRESHER to 02 year Experience in Backoffice/ Customer Support/ Call Centers/ IT/ Front Office.

Interview Process (3 Rounds)

  • PI & HR
  • Managerial
  • Director

Selected candidates will be offered Work From Office (Viman Nagar)

Roles and Responsibilities

  • Communicate with Customers Via Online Website Chat to answer the questions about the product and services.
  • Understand and Guide the Customers about the Company, Products and Features.
  • Use pre formatted replies and serve clients to their queries.
  • Use Manual Written Sentences sometimes as needed on chat.
  • Co Ordinate with Back Office Team for client queries regarding billing, memberships, refunds etc.
  • Access and Fulfill Customer Needs, Educate the Customer Where Applicable to Prevent the Need for Future Contacts.
  • Create and Escalate Tickets for the Higher Team on Complaints, Issues, Feedbacks as needed.

Skills Required

  • Candidate should be good with understanding computers and internet with decent typing speed.
  • English with excellent spoken and written skills. Good sense of grammar.
  • Team player.
  • Effective time management skills.
  • Candidate should be good at multitasking and should be able to work in pressure.
  • Excellent interpersonal and communication skills

Candidates residing nearby areas (Lohgaon, Yerwada, Kharadi, Warje,Viman Nagar, Wadgaon Sheri) can apply

Finovace Group, launched in 2018 offers one stop services for all Fintech, BPM, KPO and Outsourcing Services. With the skilled team and right KPI & SPO, we offer one of the best services and support for the businesses to grow with us.

128 City Road, London, United Kingdom, EC1V 2NX

+91 20 4864 0596| + 44 20 38076291

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